For Domestic & International Wire Transfers Spytek holds the right to withhold goods at our discretion or at the advisement of the Bank until the funds have cleared and are considered in good stead or holding. Wire Transfers transactions may be subject to a processing fee.

For bank and company checks, orders will ship only after funds are released from your financial institution to Spytek Surveillance. This generally takes 7 business days but could take up to 10-15 business days after receipt of payment by Spytek. All checks returned unpaid will be subject to a R300.00 returned check fee. Additionally, the check amount will be subject to a 29% interest rate per year, or the highest interest rate permissible by law.

On orders being paid for by means other than credit card, availability of the product might change while your payment is in transit or funds are being cleared. Spytek Surveillance cannot reserve or guarantee continued availability.

2. Prices:

Due to changing cost and availability, we reserve the right to alter our prices. Our pricing and availability are subject to change without notice. Every effort has been made to ensure the accuracy of the information listed. However, Spytek does not assume any responsibility for any errors contained therein nor from orders arising from those errors. We reserve the right to cancel any orders received without notice.

 

Our prices change often due to supply, demand, specials and other uncontrollable factors. Our Company does not offer price protection. If you place an order and the price is lowered on our Web site at a later date, we are not obligated to refund the difference.

Please understand that the receipt of an e-mail order confirmation does not constitute the acceptance of an order; it confirms that our system has received your order. Verification of information may be required prior to the acceptance of any order.

We reserve the right to correct any rare pricing errors or other errors on our Web site, to limit the order quantity for any item, and to refuse service to any customer.

3. Cancellations:

In most cases, once an order is placed, we are not able to cancel the order due to the speed in which we process and ship orders. If you no longer want a product after the order has been placed, please contact us for a Return Merchandise Authorization number. If your product has shipped and you refuse delivery, you will be held responsible for the cost of shipping in both directions and possible restocking fees.

To cancel the month-month monthly service fees on GPS services, we must have the request in by the 20th of the month in writing or email to avoid being charged again on the 22nd of the month for the following month. Purchase of the any GPS system constitutes agreeing to the activation and monthly service fees chosen upon sale.

4. Warranty & Return Policy:

At Spytek, we stand behind all of our products for all of our customers. Most issues can be resolved by a quick phone call to our Support team. In the rare case that a product isn’t working or fails to meet your needs we’ll quickly provide a replacement, exchange, or store credit – within the product’s warranty period.  We do not however offer credit on any Software purchases. We do not offer cash refunds. Only faulty units may be returned and within the warranty period specified for that product. The onus is on the purchaser to arcertain the warranty period for the goods they are purchasing from Spytek.

Our products are imported into South Africa through the correct channels and they carry the manufacturer’s warranty. Spytek does not carry any warranty. All faulty products must be returned within 7 (seven) days from date of purchase, failing which faulty products shall not be received and be deemed, to be in full working order. Exchanges can also be made within 7 (seven) days and Credit shall only be considered if the goods are returned within 07 (seven) days of date of invoice. No refunds on any of the products. No refunds or exchanges on the software products. Only Credit Notes be offered and No Cash Refunds!

Exchanges bearing a manufacturer fault can be made within the warranty period of that product and Credit shall only be considered once Spytek has tested the units and found the fault to be a manufacturer fault and if the goods are returned within the product’s warranty period from the date of the invoice. No refunds on any of the products. No refunds or exchanges on the software products. Only Credit Notes will be offered on all products and No Cash Refunds!

Damages to products caused by negligent use, water damage, ill-advised installation, power surge and other external factors… whilst in the possession of the client immediately void the warranty and will NOT be covered by the warranty. These units can be brought in to our offices for us to try and fix but will not be covered under the warranty.

Back Orders and Special Orders – Back Orders and Special Orders, including special quantity orders that are not in stock i.e products or quantities not usually stocked – are thus specifically sourced for the client. These special orders are non-refundable once the goods have been sourced and/or order had been confirmed / completed. Back orders have an estimated ETA of 7-21 working days depending on items ordered and quantities. Special orders can not be cancelled nor deposits refunded as the goods ordered will be and have been sourced for the client as per their mandated request, as stipulated in the PI and / or quote and confirmed  by payment of deposits.

5. Disclaimer:

Make sure you read the disclaimer prior to purchasing our products or installing our software(s). The disclaimer is provided as a sole document as well as a part of license agreement for our products. Using our products or installing our software(s) signifies that you have read, understood and accepted all the statements in the disclaimer.

Spytek and/ or the people involved in creating and distributing our product(s) and/ or software will never be liable for any loss of profit, physical or psychological damage, legal problems (including but not limited to being arrested and prosecuted). By purchasing, using our products and/or downloading and installing the software(s). You signify that you have read and accepted our products disclaimer and the software license agreement and the disclaimer. Spytek disclaim any responsibility for any action of final users. It is the final user’s responsibility to obey all applicable government and legal laws.

In some areas it may be a legal offense or crime to install our products and/ or software onto a property and/ or phone you do not own, without the owners awareness & consent. We do not condone the use of our products and / or software for any illegal purposes. By purchasing, download or using our products, software and services in any way, form or fashion, you acknowledge & approve the following:

1. You represent that the product and/or software(s) will be used exclusively in a lawful manner. If you’re in doubt as to the legality of your planned usage we require you consult with a registered attorney for the jurisdiction where you intend to use the product and/ software(s).
2. You acknowledge you own the property and/ or mobile phone you will install the product and/or software(s) on, or have consent from the owner to administrate the device & install product and or/ software onto it.
3. Spytek will never release any of your private information or account data for any reason whatsoever, EXCEPT under threat of legal action or court order. If you use our products and/ or software(s) to commit a crime & a warrant or subpoena for records is issued by court order as part of an ongoing investigation, we are legally bound to comply. This may include the release of purchase information or other customer data as ordered by a judge or court of law.
4. You acknowledge that you are solely responsible for how you use the products and/ or software, & for complying with all relevant laws in your area. You also acknowledge that neither Spytek, nor any of its agents, affiliates, directors, employees & associates may be held liable, responsible or accountable for any type of damage, litigation or other legal action, which may arise either from your legal or illegal use of our products and/ or software, websites, or any other software & under no circumstances will you be eligible for any form of compensation from the aforementioned.

Spytek or the people involved in creating and distributing their product(s) and/ or software will never be liable for any loss of profit, physical or psychological damage, legal problems (including but not limited to being arrested and prosecuted). By purchasing and/or using our products and/or downloading and installing the software(s). You signify that you have read and accepted our products disclaimer and the software license agreement and the disclaimer. Spytek disclaim any responsibility for any action of final users. It is the final user’s responsibility to obey all applicable government and legal laws.

Spytek shall not be liable for any loss of profits or any damage, direct or indirect, consequential or otherwise sustained by the purchaser whether or not caused by the negligence of the seller, its agents or employees.

6. CELLPHONE SPY SOFTWARE:

Make sure you read the disclaimer prior to purchasing our products or installing any of our software. The disclaimer is provided as a sole document as well as a part of license agreement for our products. Using our products or installing any of our software signifies that you have read, understood and accepted all the statements in the disclaimer.

If you do not accept the license agreement or any of the statements in the disclaimer document you should immediately remove this software from your Mobile Phone / Cellphone or Handset, computer hard-drives and removable media and cease using it. Otherwise you signify that you accept all the statements in the disclaimer document and license agreement and it is solely your responsibility to use or misuse the software!

Possibility of Misuse- The software in general can be used for malicious purposes. Software products created and distributed by Spytek are not intended but can be used for intruding third party privacy matters.

To put it simple, the maker of the software expects that his products be used for controlling minors, employees (with consent) or monitoring spouse activities (if that does not break any of your national, local, state, or federal laws). However, the creator of the software realizes that his products can be used for intruding other’s privacy and even for unfair competition. Spytek disclaim any responsibility for such acts as they are possible only as a willful act of a person using the software for such purposes and this given person takes the sole responsibility for all such actions.

In other words: if you buy a hammer (intended for driving nails to the wooden plank) and use it for breaking your neighbor’s window you are the only person responsible for this action and not the maker / seller of the hammer.

Possibility of Legal Interference: Before using any of our products, you must understand that under some circumstances and under certain legal conditions your use\misuse of the software can lead you to a court (a legal action can be taken against you). Make sure using our software does not interfere with your local laws. You must understand that if your actions will be classified as ‘intruding third party privacy’ you will be the only person responsible for this. Spytek will never take responsibility for any action of final users. It is the final user’s responsibility to obey all applicable local, state, and federal laws.

7. Privacy Policy

This privacy policy sets out how Spytek uses and protects any information that you give Spytek when you use this website.

Spytek is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Spytek may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This policy is effective from 1st June 2010.

What we collect

We may collect the following information:

• name and job title

• contact information including email address

• demographic information such as postcode, preferences and interests

• other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.

• We may use the information to improve our products and services.

• We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.

• We may use the information to customize the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us or emailing here: info@spytek.co.za

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you. A small fee will be payable. If you would like a copy of the information held on you please contact us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.